KB-WIN-002: Resolving "No Internet" But Connected to Wi-Fi

KB-WIN-002: Resolving "No Internet" But Connected to Wi-Fi

Info

Summary: A step-by-step guide for users who are connected to Wi-Fi but can't access the internet.

Troubleshooting Steps:

  1. Reboot Modem and Router

  2. Flush DNS Cache

    • Open Command Prompt as admin: ipconfig /flushdns

  3. Reset Network Settings

    • Settings > Network & Internet > Advanced network settings > Network reset

  4. Check IP Configuration

    • Run ipconfig /all in Command Prompt to confirm IP address is assigned

  5. Update Network Drivers

    • Device Manager > Network Adapters > Update driver

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